kkf Privacy Policy
This document explains in detail how your personal information is collected on the kkf platform, what it is used for, and how it is kept secure.
Introduction and Scope
1.1 Purpose of This Policy
This privacy policy applies to all services, websites, and applications on the kkf platform. By creating an account, logging in, or using any service on kkf, you are considered to have accepted the terms set out in this policy. Our goal is to be fully transparent about your personal information and to let you know how it is handled.
This policy should be read together with the Terms and Conditions, as both documents together form the complete legal framework governing your relationship with kkf.
1.2 Who This Policy Applies To
This policy applies to those who:
- Use the platform as a registered member on the kkf website or app.
- Browse the website without registering.
- Contact kkf via live chat or email support.
- Take part in any promotional activity or discussion.
Anyone under 21 years of age is strictly prohibited from registering on kkf or using any casino or betting services. We do not knowingly collect information from minors.
What Information We Collect
2.1 Registration and Account Information
When you open an account on kkf, we collect the following information:
- Full name and date of birth.
- Mobile number and email address.
- National ID card or passport details (for identity verification).
- Preferred language and currency settings.
2.2 Financial Transaction Information
To process deposits, withdrawals, and other financial activities, we collect:
- Mobile banking numbers (bKash, Nagad, Rocket, Upay).
- Transaction amount, date, and type.
- Balance and bonus usage history.
We never store your full PIN or password. All financial information is kept encrypted.
2.3 Automatically Collected Information
While you use the kkf platform, certain information is recorded automatically:
- IP address and device type.
- Browser version and operating system.
- Login time, session duration, and click patterns.
- Cookie and local storage data.
This information is used to monitor platform security and detect fraudulent activity.
How Your Information Is Used
3.1 Service Operation and Improvement
kkf uses the information collected for the following purposes:
- Creating, verifying, and managing accounts.
- Processing deposits and withdrawals — minimum deposit ৳100 and minimum withdrawal ৳1,000.
- Activating and managing bonuses and promotions.
- Storing game history and betting records.
- Providing VIP program and cashback benefits.
- Providing 24/7 live chat and email support services.
3.2 Security and Compliance
We use your information to:
- Prevent unauthorized access to accounts.
- Prevent fraud and money laundering.
- Enforce the 21+ rule through age verification.
- Meet applicable legal obligations.
3.3 Communication and Notifications
kkf stays in touch with you regarding:
- Important notices and updates related to your account.
- Transaction confirmation messages.
- Promotional offers and bonus information (you can opt out if you wish).
You can inform the kkf support team at any time if you wish to stop receiving promotional messages.
Information Sharing and Third Parties
4.1 Sharing Information with Third Parties
kkf never sells or rents your personal information for commercial purposes. However, information may be shared with third parties in certain specific situations:
- Payment providers: bKash, Nagad, Rocket, and Upay — only the information required to process transactions is shared with them.
- Game studios: Limited information as needed to maintain a safe gaming environment.
- Law enforcement agencies: Where there is a legal obligation and upon request from a legitimate authority.
4.2 International Data Transfers
In some cases, your information may be stored or processed on international servers. In such cases, kkf ensures that the relevant third party maintains a level of data protection equivalent to this privacy policy.
Data Security Measures
5.1 Technical Security
kkf uses industry-standard technology to protect your information:
- SSL (Secure Socket Layer) encryption — on all data transfers.
- Password hashing and encryption of sensitive information.
- Firewalls and intrusion detection systems.
- Strict access controls and auditing of server access.
- Regular security audits and vulnerability testing.
5.2 Organisational Security
Alongside technical measures, kkf also ensures data protection at the organisational level:
- Access to data is restricted to relevant responsible staff only.
- Staff are bound by confidentiality agreements.
- Regular staff training on data protection.
- Rapid response procedures in the event of a data breach.
Cookies and Tracking Technology
6.1 Use of Cookies
The kkf website uses several types of cookies:
- Essential cookies: For maintaining login sessions and security — these cannot be disabled.
- Functional cookies: For saving your preferences (language, settings).
- Analytics cookies: For analysing platform usage and making improvements.
Analytics cookies can be disabled from your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.
Your Rights
7.1 Your Rights Regarding Your Information
As a kkf member, you have the following rights:
- Right to know: You can ask what information has been collected about you.
- Right to correction: You can request that incorrect or incomplete information be corrected.
- Right to deletion: In certain circumstances, you can request that your information be deleted.
- Right to portability: You can request your information in a structured format.
- Right to object: You can request to stop receiving promotional communications.
To exercise these rights, you will need to contact the kkf support team. To learn more about responsible gaming, read our Responsible Gaming page, where the self-exclusion and betting limit features are explained in detail.
7.2 Information After Account Closure
Even after your account is closed, kkf may retain certain information. The reasons for this are:
- Meeting legal and regulatory requirements.
- Resolving disputes and preventing fraud.
- Obligations to retain banking and financial records.
Typically, necessary information is retained for up to five years after account closure, though this period may be extended if required by law.
Changes to This Policy
8.1 Updates and Notification
kkf may amend or update this privacy policy as needed. For significant changes, we will:
- Display a clear notice on the website.
- Notify registered users by email or app notification.
- Update the "Last updated" date at the top of the page.
Continued use of the platform after an update will be considered acceptance of the revised policy. To find answers to general questions about our services, you can visit our Frequently Asked Questions page.
Contact and Complaints
Privacy-Related Contact
For any questions, concerns, or requests regarding this privacy policy or your personal information, please contact our support team. kkf's support team is available in both Bengali and English, seven days a week, twenty-four hours a day.
9.1 Complaints Process
If you have a complaint about how your personal information is used, please first notify the kkf support team. We generally aim to resolve complaints within 7 working days.
To learn more about our platform, read our About Us page, which contains detailed information about kkf's operations, values, and commitments.
Play safe and responsibly
Your information is safe at kkf. Get a full understanding of our terms of service and enjoy responsibly.
Read the Responsible Gaming Guidelines